We had a database crash and it took a long time to repair the "post" table, where all of the BBS posts live. Everything is working fine now and we're back on-line. I found the cause of the problem and took steps to make sure that it doesn't happen again.
I'd hardly describe these load times as "fine", but since this is the same guy that mistakenly believes his admins are doing a "good" job then I guess we just have to consider the source.